Handbook and Policies

Our Commitment to Safety and Quality

At OneGuardianship, we maintain the highest standards in all our services. This handbook outlines our policies, procedures, and commitments to ensure the safety and well-being of every student we support.

Child Protection Policy

We are committed to safeguarding and promoting the welfare of children and young people. All our staff and host families undergo rigorous background checks and training in child protection.

Complaints Procedure

We take all complaints seriously and have established a clear procedure for addressing concerns. Complaints are investigated promptly and thoroughly, with appropriate actions taken to resolve issues.

Emergency Procedures

Our 24/7 emergency support system ensures immediate assistance when needed. We have protocols in place for medical emergencies, safeguarding concerns, and other urgent situations.

Communication Policy

We maintain regular communication with students, parents, and schools to ensure transparency and keep everyone informed about the student's progress and well-being.

Host Family Standards

All our host families must meet specific standards regarding accommodation, care, and support. We conduct regular inspections and maintain ongoing relationships with each family.

Tutoring Quality Assurance

Our tutors undergo verification of qualifications and experience. We regularly collect feedback from students and parents to ensure the highest quality of educational support.

Summer Camp Safety

Our summer camps adhere to strict safety protocols with qualified staff, appropriate facilities, and comprehensive activity supervision.

Terms and Conditions

By using our services, you agree to the following terms:

• Our services are intended for international students studying in the UK
• Host families provide accommodation and support but are not responsible for academic performance
• Tutoring sessions are scheduled based on availability and may be rescheduled with 24 hours notice
• Emergency support is available but does not replace professional medical or legal services
• All parties agree to respect cultural differences and maintain appropriate boundaries

Privacy Policy

We are committed to protecting your privacy and personal information:

• Personal information is collected only for service provision purposes
• Data is securely stored and accessed only by authorized personnel
• Information is not shared with third parties without consent
• Students and families have the right to access their personal data
• Data is retained only as long as necessary for service provision

Download Our Complete Handbook

For detailed information about all our policies and procedures, please download our complete handbook:

Download Handbook (PDF)